FAQ & Troubleshooting

 

GENERAL QUESTIONS

Where can I buy the fabulous Luxica Home products I see on this site?

All Luxica Home products are sold exclusively on Amazon. We do this to ensure that you receive the fastest delivery, easiest checkout, and best customer service possible. The "Buy on Amazon" button on each product page will take you directly to that product's page on Amazon so that you can complete your order safely, quickly and easily.

 

What type of batteries does the frother use?  How do I insert them?
For best performance, use two (2) new AA batteries. To insert, locate the battery unit which sits at the base of the frothing wand, slide the cover off, and insert as per the diagram. Then, gently depress the "-" battery while you slide the cover back on and press firmly down on the base of the frother to ensure the cover’s locked into place.

What can I make with my frother?
Your Luxica Home Professional Milk Frother and Foam Maker can help you create and customize a long list of beverages, desserts, soups, sauces, and more!  After you receive your password in your product's box, make sure to visit our recipe book page so you can download your copy of our free e-book for lots of delectable ideas to take full advantage of your frother.

Where can I download the recipe e-book?
When you receive your frother, make sure to check your box for your password for our fabulous gourmet recipe e-book.  Then, just visit our recipe book page and use your password to download your copy. If you missed or misplaced the password, don’t worry.  Just enter your contact information on that page and
our Customer Delight Team will be happy to help you out.

How do I use my frother?
Fill your pitcher or tall glass 1/3 full with milk.  Place your frother at the bottom of the glass and turn it on.  Slowly raise it up through the milk.  Gently swirl the frother near the top of the milk , tilting the pitcher slightly.  In seconds, you’ll have perfect fluffy froth to enjoy.

What kind of milks work best?
The frothing wand works with all types of milk -- whole, skim, 2%, soy, almond, coconut, and more.  Dairy milks in particular will produce more long-lasting velvety foam. But all will create delicious drinks and fabulous treats.

When making beverages, should the milk be cold or hot when frothed?
Either. Cold milk produces that fabulous and richly-textured foam. However, you can definitely heat the milk before frothing if that better compliments your recipe. Just warm your milk of choice on the stovetop or in the microwave. Then, froth to your heart’s content. Of course, never froth milk that’s too hot and make sure not to fill your pitcher or glass more than 1/3 of the way.  We don’t want you getting splashed by flying milk!

Does the frother heat the milk?
The Luxica Home professional frothing wand doesn’t heat milk. Prior to frothing your milk, warm it on the stovetop or in the microwave.  Pour the milk into your Luxica Home frothing pitcher, glass, or mug and you’re ready to froth to your heart’s content. 

Do I need a special mug or pitcher for frothing?
The Luxica Home stainless steel frothing pitcher works wonderfully with our professional frothing wand.  It’s durable stainless steel construction, volume markings, and dripless spout provide the perfect place to froth your milk.  Of course, you can use a tall glass or other container to froth your milk too.  Just make sure to allow plenty of space above the milk so that the foam doesn’t flow over the top.  A good rule of thumb is to limit the milk to 1/3 of the mug because your Luxica Home frother creates LOTS of foam!

What speed should I use to froth my milk?
Your Luxica Home Professional Frother has two speeds for flexible operation and fabulous results.  The LOW speed (the middle switch) exceeds 13,000 rpms and is perfect for your everyday frothing needs.  The HIGH speed (the top switch) exceeds 15,000 rpms and is optimal for frothing soy and almond milk, as well as for heavier frothing needs.

Is the unit dishwasher safe?
No, but cleaning is super-easy!  Simply submerge the metal wand in warm water and spin. A quick swipe of the stainless steel handle with a damp cloth will have it looking good as new. Please keep the handle dry, though, to protect the battery unit from damage.

I just LOVE my new frother!  How can I tell the world??
Aw, shucks.  We’re so glad you like your new purchase.  Feel free to shout it from the rooftops.  Or, if that’s not your style, we’d love it you would share your thoughts on Amazon so that others can enjoy the Luxica Home lifestyle too.  To leave a review, simply do the following:

  1. Click HERE.
  2. Scroll to the bottom of the Amazon product detail page.
  3. Click on "Write a Review".

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What can I do with my new pitcher?
The Luxica Home Professional Stainless Steel Milk Frothing Pitcher can be used in so many ways.  Of course, you can use it with your frothing wand to help you craft a plethora of delicious beverages, desserts, soups, sauces, and more!  And, it's specially designed dripless spout means you can also use it to create beautiful latte art.  Or, take advantage of its elegant design and use it alongside coffee and tea to serve milk or cream.

How much should I fill my pitcher?
Your Luxica Home Professional Stainless Steel Milk Frothing Pitcher comes in two sizes, 12 oz. and 20 oz.  No matter which size you use, it's a good idea not to fill the pitcher too much.  When used with the Luxica Home Professional Milk Frother and Foam Maker, a good rule of thumb is to limit the milk or cream to 1/3 of the mug because that little powerhouse makes lots of fluffy foam pretty quickly.  Take advantage of the markings inside the pitcher to help you out!

Is the unit dishwasher safe?
Yes.  Your beautiful new stainless steel pitcher is durable enough to be cleaned in your dishwasher.  Easy peasy!  However, if you just can't wait to use it again and decide to hand wash it, we recommend taking a moment to dry it with a towel to avoid any spotting.

I just LOVE my new milk frothing pitcher!  How can I tell the world??
Aw, shucks.  We’re so glad you like your new purchase.  Feel free to shout it from the rooftops.  Or, if that’s not your style, we’d love it you would share your thoughts on Amazon so that others can enjoy the Luxica Home lifestyle too. To leave a review, simply do the following:

  1. Click HERE.
  2. Scroll to the bottom of the Amazon product detail page.
  3. Click on "Write a Review".


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TROUBLESHOOTING

Problem:  Help, my frother isn’t working properly!

Solution #1:  While unlikely, it’s possible that the frother’s metal casing may shift upward during shipment or after use. This may cause the switch to temporarily malfunction. To fix, simply set the frother on its battery-end and push down gently on the casing so that it makes contact with the battery compartment.

Solution #2:  As with all battery-operated devices, you’ll need to change the batteries from time to time. If your frother seems to be running slower than normal or having any other power issues, drained batteries may be the cause.

Of course, you can always contact us for assistance.  We’ll respond shortly to help you.  Rest assured that every item sold by Luxica Home is backed by a lifetime satisfaction guarantee. If you’re not 100% satisfied with your frother at any time, simply let us know and we’ll make it right!